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OSS365

OSS365.APP Terms of Use

OSS365.APP Terms of Use

Version: 2.0
Effective date: July 19, 2026

These Terms of Use ("Terms") govern the contracting, access, and use of the OSS365.APP platform, provided by OSS365 APLICATIVOS INTEGRADOS DE GESTÃO PARA ESPORTES LTDA, CNPJ No. 48.686.576/0001-80, with registered office at Ribeiro No. 357, suite 202, Pilares, Rio de Janeiro/RJ, ZIP 20.750-092 ("OSS365", "we", or "Platform").

By contracting a plan, creating or activating an account, or using the Platform, the Customer and the User declare that they have read and accepted these Terms. Anyone accepting on behalf of a legal entity declares that they have authority to bind it. The Privacy Policy is a transparency document and must be read together with these Terms; consents for optional purposes are requested separately when required.

1. Definitions

  • Customer: academy, school, club, sports center, professional, or other natural or legal person that contracts the Platform.
  • User: person authorized to use the Platform, including owners, managers, coaches, staff, students, and legal guardians.
  • Student: practitioner registered by the Customer, including a child or adolescent represented or assisted by a legal guardian.
  • Administrator: User authorized by the Customer to configure locations, profiles, permissions, and integrations.
  • Customer Data: data and content entered, imported, or generated by the Customer and its Users in the operation of the academy.
  • Plan: contracted set of features, limits, prices, and commercial conditions.
  • Third-Party Services: services integrated with or required by the Platform, such as hosting, database, storage, email, notifications, payments, analytics, and authentication.

2. Subject matter and audience of the Platform

OSS365 provides software as a service for the management of sports activities, especially martial arts academies and schools. Depending on the Plan, the Platform may offer student and guardian registration, classes, attendance and check-in, progression and belt promotions, techniques and media, communication, gamification, ranking, private lessons, locations, staff, subscriptions, billing, payments, and administrative, financial, and management features.

OSS365 provides supporting technology. It does not, through the Platform, provide medical, educational, sports, accounting, tax, legal, or financial services; it does not replace professional assessment; and it is not responsible for methodology, physical safety, supervision, class content, or decisions made by the Customer.

3. Contracting and order of precedence

Use depends on registration, acceptance and, where applicable, contracting by proposal, order, electronic signature, invoice, or specific instrument. Written Plan conditions, including price, trial period, users, locations, modules, storage, implementation, support, SLA, and commitment period, prevail over these Terms to the extent they are specific.

Plans and prices may be changed upon reasonable prior notice, respecting the period already paid and applicable legal rules. Taxes, usage expansion, new locations, additional features, third-party services, and customizations may generate additional charges when previously disclosed.

4. Registration, accounts, and credentials

The Customer must provide true and up-to-date data, designate trustworthy Administrators, grant only necessary permissions, review access, and immediately revoke accounts of people who have left or are unauthorized.

Each User must protect password, device, and authentication means, must not share an individual account, and must report suspected fraud or unauthorized access. Activities performed with valid credentials will be attributed to the corresponding account, without prejudice to investigation of failure by OSS365 or a third party.

Accounts of minor students must be linked and administered according to age, legal capacity, the best interests of the minor, and the legal-guardian flows offered by the Platform. The Customer is responsible for verifying the identity and authority of the guardian.

5. Customer obligations

The Customer is responsible for:

  • complying with rules applicable to its activity and obtaining necessary licenses and authorizations;
  • correctly informing prices, schedules, coaches, rules, belt promotions, payments, and other data displayed to its Users;
  • defining access profiles and preserving data confidentiality;
  • providing its own privacy notices and choosing adequate legal bases for the processing it determines;
  • obtaining specific authorizations and consents when required, including for health data, biometrics, image, video, advertising, public ranking, and minors' data;
  • responding to data-subject requests when acting as controller and forwarding necessary instructions to OSS365;
  • keeping copies and records that must be preserved outside the Platform due to legal obligation or operational need;
  • ensuring adequate and safe facilities, equipment, coaches, and sports practices.

6. Permitted use and prohibitions

The Platform may only be used for lawful purposes compatible with the Plan. It is prohibited to:

  • violate third-party rights, sports, consumer, labor, data-protection, or intellectual-property rules;
  • register a person, health data, biometrics, image, or content without necessity and legal basis;
  • harass, discriminate against, expose, or put students at risk, especially children and adolescents;
  • send spam or communications without legal basis;
  • insert malware, exploit vulnerabilities, or circumvent authentication, billing, permissions, or limits;
  • access data, accounts, APIs, or environments without authorization;
  • copy, resell, sublicense, decompile, or reverse engineer, except where mandatory law allows;
  • perform scraping, automation, or load that compromises security or availability;
  • use Platform data or content to train models, create databases, or build third-party profiles without express authorization and legal basis.

OSS365 may block content or suspend access in case of material risk, fraud, authority order, default, or violation, with notice when reasonable and without affecting non-waivable rights.

7. Data, content, and roles under the LGPD

The Customer retains its rights over Customer Data and grants OSS365 a limited authorization to process them as necessary for provision, security, support, and fulfillment of contracted obligations.

As a rule, the Customer is the controller of data of students, guardians, staff, and other persons it registers to administer its activity, and OSS365 acts as processor, according to the Customer's lawful instructions. OSS365 acts as controller for its own commercial registrations, billing, account administration, security, fraud prevention, support, legal compliance, and service improvement within the limits of the law.

The parties will comply with Brazilian Law No. 13.709/2018 (LGPD), the Brazilian Internet Civil Framework, and other applicable rules. Data-subject requests relating to data controlled by the Customer may be forwarded to the Customer.

8. Children and adolescents

Any processing involving children or adolescents must observe and prioritize their best interests. The Customer must limit data to what is necessary, provide information adequate to the audience, verify guardian representation, and avoid undue exposure.

Public or optional features, such as ranking, profile, name, image, video, and posts, must remain disabled for the minor until there is a legal basis and, where applicable, verifiable guardian authorization. Revocation must be respected prospectively, without affecting legally necessary processing.

9. Health, PAR-Q, and biometrics

PAR-Q answers, health restrictions, medical records, and biometrics are sensitive personal data. These features are optional, unless the Customer demonstrates another legitimate need and applicable legal basis. The Customer must assess necessity, proportionality, restricted access, retention period, and specific and highlighted consent when that is the basis used.

The PAR-Q is an informational screening tool and does not constitute a diagnosis, medical certificate, or medical authorization. The Customer and the Student must seek a qualified professional when there is doubt, a risk signal, or a recommendation in the questionnaire. Biometric authentication must not be the only available means when the law or circumstances require a reasonable alternative.

10. Images, videos, content, and rankings

The User retains rights over their own content and grants OSS365 a technical, non-exclusive, limited license to store, process, transmit, and display the content according to the chosen settings and the provision of the service.

Anyone uploading content declares that they have the necessary rights and authorizations. The Customer is responsible for moderating its areas and for obtaining authorization for use of image and voice. Unlawful or abusive content, or content that exposes minors, may be removed or have its display restricted.

Ranking, public profile, social posts, and performance disclosure depend on configuration and an adequate legal basis. Applicable revocation or objection must result in withdrawal of future exposure within a reasonable time.

11. Payments and financial features

Charges, invoices, PIX, and financial records may depend on third-party institutions and providers. OSS365 is not a financial institution, card acquirer, payment facilitator, or custodian of funds, unless expressly stated in a specific instrument.

The Customer must check prices, due dates, discounts, refunds, bank details, reconciliations, and tax obligations. Failures or timelines of third parties also follow their respective terms. Platform subscription amounts will be charged according to the Plan; default may result in validly agreed interest and charges, suspension, and termination, after applicable notices.

12. Integrations and Third-Party Services

Integrations may be subject to their own terms, policies, availability, and pricing. The Customer is responsible for credentials, accounts, and authorizations it provides. OSS365 is not liable for acts or unavailability of a third party outside its reasonable control, but remains responsible for obligations the law assigns to it and for the selection and management of sub-processors as applicable.

13. Availability, changes, and support

OSS365 will use commercially reasonable efforts to keep the Platform secure and available. There may be maintenance, updates, internet or supplier unavailability, attack, fortuitous event, or force majeure. SLA, support, channels, and hours are those of the Plan or specific contract.

Features and interfaces may evolve. A change that substantially reduces the essential purpose of the Plan will be communicated with reasonable advance notice when possible, and handled according to the contract and the law.

14. Security

OSS365 adopts technical and administrative measures proportionate to the risks, which may include logical segregation by Customer, access controls, authentication, audit logs, encryption in transit, backups, monitoring, and incident management. No system is absolutely immune.

The Customer must also keep devices, networks, permissions, and credentials secure. Incidents must be reported immediately to support@oss365.app and privacidade@oss365.app.

15. Intellectual property

Software, trademarks, interfaces, documentation, architecture, models, texts, and elements of the Platform belong to OSS365 or its licensors. During the term, the Customer receives a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license for internal use according to the Plan.

Suggestions may be used to improve the product without compensation, provided they do not improperly disclose confidential information or Customer Data.

16. Confidentiality

Each party will protect the other party's confidential information with care compatible with its nature and will use it only for the contractual relationship. The obligation does not cover information that becomes public without breach, was already legitimately known, is lawfully obtained from a third party, is independently developed, or must be disclosed by law or authority.

17. Liability

Each party is liable for direct damages it causes through proven breach of its obligations. To the maximum extent permitted by law, OSS365 is not liable for indirect losses, lost profits, sports or medical decisions, incorrect Customer data, misuse, credentials compromised through the User's fault, or failure of a third party outside its reasonable control.

Except for willful misconduct, fraud, intentional breach of confidentiality or data protection, intellectual-property infringement, an expressly assumed obligation to indemnify a third party, or a limit prohibited by law, OSS365's total liability related to the service is limited to the amounts paid by the Customer in the 6 months preceding the triggering event.

Nothing excludes liability or non-waivable rights, including consumer rights when the relationship is characterized as a consumer relationship.

18. Suspension, cancellation, and data after termination

The Customer may cancel according to the Plan. Cancellation does not eliminate amounts due or obligations that must survive. OSS365 may suspend or terminate for default, unlawful use, security risk, material breach, or authority order, ensuring notice and a reasonable opportunity to cure when applicable.

Before termination, the Customer must export available data. After termination, data may be retained for the period necessary for transition, legal compliance, audit, security, collection, and exercise of rights and, afterward, deleted or anonymized according to the Privacy Policy and applicable law. Backups may be deleted in secure technical cycles.

19. Changes to these Terms

These Terms may be updated for legal, technical, operational, or commercial change. Material changes will be communicated by reasonable means. When the change requires a new acceptance, access may depend on the corresponding manifestation. The version and effective date will be maintained on the public page.

20. Governing law, venue, and general provisions

Brazilian laws apply. The courts of the Judicial District of Rio de Janeiro/RJ are elected, except for a mandatory venue or other non-waivable right.

Partial invalidity does not affect the remaining clauses. Tolerance does not constitute a waiver. The Customer may not assign these Terms without OSS365's consent; OSS365 may assign them in a reorganization or business transfer, preserving essential obligations. Electronic communications and acceptance records are admitted as evidence, subject to the law.

21. Contact

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